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Support

Check the FAQ first — your answer is probably here.

1:1 Inquiry
Leave your question and we will reply in order. · Weekdays 10:00–17:00 KST (closed weekends & holidays)

Delivery & Returns (Refunds)

1. Delivery (Digital Issuance)

eSIMTOK sells prepaid digital eSIM products. There is no physical shipping.

After successful payment, your eSIM is issued automatically via the Usimsa Partner API. QR codes, installation details, and one-tap install links are sent to your email (and SMS if a mobile number was provided) within minutes.

  • Delivery: Email (required), SMS (optional)
  • Timing: Usually within minutes after payment (may be delayed by system/carrier conditions)
  • Where to check: Order confirmation email, My Page, or Order Lookup
  • Not received? Check spam → Order Lookup → contact help@okitour.com

2. Exchanges

Issued eSIM profiles cannot be exchanged for other products or devices.

If you selected the wrong plan, request cancellation/refund before installation and place a new order.

3. Returns & Refunds

  • Not yet installed: Full refund available — contact support with your order number
  • After installation: No refund per carrier/MVNO policy
  • Issuance failure: Automatic refund (3–7 business days depending on payment method)
  • Partial use or expired validity: No refund
  • Refunds are made to the original payment method

4. Fees & Processing Time

Cancellations due to company error are fully refunded with no fee.

Customer-initiated cancellation is available only before installation, with no cancellation fee.

After approval, card/PG processing may take 3–7 business days.

5. Contact

Delivery, returns & refunds: help@okitour.com · Weekdays 10:00–17:00 (KST, closed weekends/holidays)

FAQ

Q. I didn't receive the QR code email.

A. Please check your spam folder first. You can also view your QR instantly on the Order Lookup page with your order number and email. Still missing? Contact support.

Q. I installed it but have no data.

A. After arrival, check that Data Roaming is ON for the eSIM line and that it is selected as your default data line. If APN is not set automatically, enter the APN from the product info manually.

Q. Can I get a refund?

A. Uninstalled eSIMs can be canceled/refunded. Once installed (downloaded), refunds are not possible per carrier policy. Contact support with your order number.

Q. Can I buy several and share with family?

A. Yes. One QR is issued per quantity, and each QR can be installed on a separate phone.

Q. How long is the validity?

A. Most products must be installed/activated within 180 days of issuance. Check the validity on the product page.

Q. Can I receive calls/texts on my Korean number?

A. eSIMTOK eSIMs are data-only. Keep your original SIM and add the eSIM (dual SIM) to still receive calls on your Korean number (beware of carrier roaming fees).